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Careful Removalists Sydney
Afra Member

Removals Insurance

Zoom Insurance


With over 10,000 successful relocations annually, Zoom Relocations are proud to have a very low history of damage to items during our moving process.  Extensive planning, staff training and experience are all attributes of our low claim history.

Zoom Relocations are focused on providing the highest level of service and take every precaution to ensure your items are packed, relocated and arrive in perfect condition.

Whilst every effort is made to ensure your goods are kept safe, it is still important to be aware that your belongings may be at risk outside of our control. Similarly to insuring your items for contents insurance, Zoom Relocations recommends all clients to consider storage and transit insurance to protect your items whilst being transported or held in storage.


Moving Insurance Frequently Asked Questions

As a proud member of AFRA (Australian Furniture Removers Association), Zoom Relocations are authorised and trained to provide you with moving insurance.  Our staff are certified in this field.

Here are some questions we’ve been asked by clients and corresponding answers to help you get clarity around the various aspects of moving insurance. These questions and answers are very important so that you can make an informed choice as to what you wish to do.


Why insure my move?

While every care is always taken to ensure that personal or business belongings get from their pick-up to their destination, incidents can occur, which is why we offer moving insurance cover. If you have not taken out an insurance policy with Zoom Removals, then PLEASE NOTE you are not automatically covered.

By choosing to insure your items, you’re insuring against the risk of an unforeseen events occurring that can impact your belongings during the removal process..


Do I need to insure everything?

It is unfortunate; however, we cannot provide you with any specific advice on what to insure or how much you should insure them for, however we can just recommend ensuring all items are sufficiently protected.  You may choose to insure all of your items or selected items only. This is entirely your own choice and no advice from us can be provided on this matter.


How much should I value my goods for?

Again, due to legal reasons we cannot give you specific advice on what value to insure for, but we can provide indicative average values for everyday household items. Then you can make your own informed decision as to what to do.


How will I know what I’m covered for?

The Product Disclosure Statement (PDS) summarises what your policy covers, the various cover options available to you and what it does not cover. This should provide you with a guideline as to which items are and which items are not insured.


When I put my goods in storage, do I have to take out separate insurance for that?

We can provide you with insurance to cover your goods whilst in storage with us. Please discuss all your requirements with your moving consultant when you talk with them.


I do want to take out insurance for the move, but do I have to take it out with Zoom Removals?

There is no mandatory requirement to take out our insurance with us. However, we have developed our policy to ensure that it is the very best available and is tailor made for our industry give you the opportunity should you wish to do so..


What insurance cover do you recommend I take out?

We have different insurance options depending on your requirements, so we would suggest for you to start by making a list of all your articles, including significant pieces. You’ll be surprised how easy it is to miss certain items if you haven’t put them down on paper. Once you have your list of items, your moving consultant can discuss the coverage option best suited to you.


Does my Home and Contents Insurance cover my goods during the move or while my items are in storage?

We cannot comment on the insurance that is provided by your Home Contents Insurer. It may or may not be sufficient. Our insurance is tailor made for the Moving and Storage industry, so we are able to offer a comprehensive policy if you decide to take it up..


Are there any hidden charges within your insurance premium?

Unlike many of our competitors, we prefer to give you an all-inclusive premium for the cover you have requested. We would prefer that you had no surprises.


I was told that I could get “Free Insurance” with another removalist. Why don’t you also offer that?

Some removalists have a policy for ‘Restricted Perils’ i.e. fire, flood, collision, overturning of the vehicle. They mistakenly advise their potential clients that they, the clients, are automatically covered. As a result of this, some insurance companies are including a warranty in such policies stating that they, the insurer, will not respond if the removal company discloses the existence of the policy OR provides that policy  at no cost.


What type of insurance cover do you offer?

Our insurance can cover transit and storage. Speak with one of our moving consultants to find out more information.


Who to contact about your policy?

Simply fill out our Contact Us form or call us directly on 1300 157 448 and speak to one of our moving consultants


Where do I start?

If you’re planning a move, simply contact your friendly Zoom Relocations representative who will be able to provide you with our Insurance Pack and general information.

Whilst Zoom Removals takes the utmost care to protect your personal items, there are some known items, such as IKEA furnishings with its fragile joins, that are particularly susceptible to being moved. Other items that have not been packed properly also may be exposed, even when the moving truck is packed well.

Whilst Zoom Removals carries all forms of professional and transit insurance, Zoom Removals is by law not permitted to provide you, the customer with insurance or specific advice on insurance.

It is important that each customer recognise the limited liability and take the relevant insurance to cover their specific concerns.

Rates vary depending on a lot of factors, so do your research on the best deal for you. And check your contents insurance policy – certain policies may cover your furniture and goods during a move. ZOOM Removals has no affiliation on the above insurance providers and are provided for your convenience only.


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