Removals FAQ

All Your Questions, Answered In One Place

Zoom removals team
All Your Questions, Answered In One Place

This FAQ section is designed to answer some of the most common questions that people have about our removalist services. We hope that this information will help you to make an informed decision about choosing a removalist company and planning your move.

If you do not find the answers you are looking for please do not hesitate to pick up the phone and call us directly on 1300 788 164. We are always here for our customers to answer difficult questions.

Please view our removals FAQ down below

All in one place

  • What Moving Services Do You Offer?

    As a leading removalist company in Australia, we offer a large variety of different services catered for the different needs of our clients.

    For a full list of our moving services, please visit our moving services page for more information.

  • What Day is Cheapest for Removals?

    The middle of the week is considered the cheapest time to move. This is because most moving companies in Sydney are not as busy and likely to offer more discounts at reasonable prices.

    We also offer discounts with our cheap removalists Sydney deals on Tuesdays.

    It’s best to avoid busy days such as as Saturdays or Sundays, as these are considered more convenient days for people to move.

    It’s important to also remember that prices may vary depending on other factors such as

    • Distance
    • Size Of The Move
    • Availability / Demand Of Removalists
  • Do You Pay Up Front for Removals?

    Experience has taught us the best way to charge for our service is time-based – where you only pay for what you use.

    Our rates are published in half-hour (30-minute) blocks of time and are all exclusive of GST.

    You pay only from the time we arrive at your doorstep until the time we leave the drop-off location.

    There is a one-hour call-out fee to cover the time it takes to get to and from your locations. However, if your location is Macarthur removals, the call-out fee is 30 minutes.

  • How Can I Make My Moving Out Cheaper?

    There are many ways of avoiding high removal fees. Some of these include:

    • Avoid peak moving seasons / days if possible.
    • Be flexible with moving dates.
    • Sell items that you don’t need when you move.
    • Make sure that you stay organised in order to prevent additional charges.
    • You may want to consider removals insurance in case so you’re covered in case anything gets damaged.
    • Consider using your own packing materials if you have them.
    • Use our cheap removalists package
    • Use our free moving boxes deal.
  • How Can I Get A Removals Quote?


    If you require we can visit you at your home or office to complete a full assessment and provide a firm quote.

    You can also get removal quotes in a number of ways, these include the following:

  • How Long Will It Take to Move My Home?

    These average removal times are only estimates based on our experience.

    The actual time (and thus the actual charge) will depend on the actual number of furniture items, boxes, accessibility, doorway, stairs, lift, parking etc.

    The travel time is assumed to be within 30 minutes.

    1 br unit/house 2–3 hours
    2 br unit/house 3–5 hours
    3 br unit/house 5–7 hours
    4 br unit/house 6–10 hours

  • What Is The Call Out Fee For?

    This is a 30 minute call-out fee at the given rate of your move added to the total time to cover the team’s driving to and from your locations.

    This fee covers Sydney metropolitan area, for which a single half-hour travel time is very reasonable.

    If you live outside of this area, the call out fee will be indicated to you at time of booking to cover the reasonable time for the team to return to Sydney metropolitan area.

  • Do Your Rates Remain The Same Everyday?

    Our rates are the same from Monday to Thursday.

    There is a higher rate for Friday – Sunday depending on the size of the vehicle.

    We add 30% loading on public holidays to the given half-hourly (30-minute) rate.

    Please contact ZOOM if you have an after-hours move request.

  • What About An Extra Removalist?

    For larger jobs, this is highly recommended. For the low rate of $18 per half-hour (30 minutes) exclusive of GST, the extra pair of hands will make the move go quicker.

    In many cases, the overall charge is less with an extra man to get the job done.

    three-man move will save you time and money. Even though you are paying a higher hourly rate, your billable hours will be less;

    Example 1: 6-7t truck with 2 men $64 per half-hour x 5 hours = $640 + call out
    Example 2: 6-7t truck with 3 men $82 per half-hour x 3 hours = $492 + call out

    If you need extra help with coordination or other labour-intensive services, then consider our hire a mover service for this.

  • Can You Offer Pre-packing/ Unpacking?


    Please see our Packers and Movers service page for more details.

    We will send in trained packers the day before your move (or when you desire before your move) to professionally wrap and pack your goods ready for uplift.

    Two professional packers are provided at a rate of $72 excluding GST per half-hour (30 minutes) and only charge for the time they are on your premises, plus the 30-minute call-out fee.

    We can also make your move seamless by offering unpacking at the other end.

  • How Does Your Free Box Offer Work?

    It’s easy and saves you big bucks when moving!

    Collect your unlimited removal boxes (tea chests and book boxes) anytime within 7 days before your move to start packing before we arrive.

    You are free to keep them up until 28 days after your move! If you wish to keep the boxes we only charge you what you keep.

    Boxes should be returned in good condition – see our Free Moving Boxes page for more details.

    If you use our Packing Service your boxes are included free of charge. A deposit fee of $5 flat per box will be charged on collection of your boxes until they are returned in good condition.

    Feel free to call us to check availability – 1300 788 164

  • Can You Deliver Boxes And Packaging Material?

    Yes. For a fee of $50 exclusive of GST have your removal boxes and packaging delivered to your doorstep anywhere in metro Sydney.

    Our teams carry packaging items on their truck also but they take up valuable room so we do not carry huge reserves on board; if you think you will need a lot on the day please let us know prior!

    Visit our Packing Materials Page

  • I Would Like A Specific Team

    All our moving teams are highly trained specialised removalists.

    We will note your request on the job at the time of booking and do our best to provide you with your team of choice.

    However, due to the nature of our business we can not guarantee that a specific team will be available for your move.

    Rest assured, we will provide you with the perfect truck and team for your move to ensure a safe and speedy move.

    For more information, cheque out the following budget moving trucks packages:

    If you’re looking for a smaller team, you can also consider our man with a van service or hire movers service.

  • Do You Move After Hours?

    Yes. We will discuss with you personally about your after-hours requirements.

    Please contact ZOOM Removals on Ph. 1300 788 164.

  • Can I Help The Removalists?

    Sure. You may not enter our trucks due to liability reasons, but it is your stuff we are transporting, so you may help us move it to and from the back of the vehicle.

    If you do want to help to reduce costs we suggest you leave the large and difficult pieces to us (that is why you have employed us after all).

    We may ask you follow our direction to ensure we coordinate you move the most efficient way.

  • What Areas Do You Service?

    Local Sydney Moves

    We provide high-quality removalists Sydney services which include:

    Country NSW Removals


    Interstate Removals

    Please contact ZOOM Removals on 1300 157 448 to discuss your specific requirements.

  • Can You Organise Cleaning?

    Yes we can. We offer top rated end of lease cleaning in Sydney at affordable prices.

    Please contact us on the following number to arrange your clean – 1300 788 164

  • Do You Move Pianos?

    Yes, we can move upright pianos and pianolas weighing no more than 150kg.

    We do require a 3 man team and a small surcharge for Piano removals.

    Please inform us on booking if your move will include a piano, alternatively visit our piano removals page.

  • What About Antiques and Fine Arts?

    Our movers are highly experienced when it comes to handling fragile items such as antiques and fine art.

    We take extra care when we move all your belongings and pay special attention to exclusive pieces that can shatter easily.

    You may want to have a quick look at our fragile removalists service, which specialises in dealing with these types of items.

    Alternatively, give us a call on 1300 788 164 to see how we can help.

    And we do recommend you take out removals insurance for added peace of mind.

  • Do Your Trucks Have Lift-backs?

    Yes, some of our fleet are equipped with liftbacks to handle any large and heavy items.

    We send the most appropriate truck for your move and will send a tail-lift vehicle if this is required at the same hourly rate.

    Most furniture items do not require a tail lift.

  • I Am Unsure Of Which Truck And Team I Need?

    Use our simple online moving calculators to easily establish what vehicle will suit your move.

    If you require more assistance feel free to call ZOOM Removals on 1300 788 164. We will confirm all details with you personally before the day of your move to ensure we send the right vehicle.

  • What Are Your Office Hours?

    Monday – Friday: 8:00am – 6:00pm

    Saturday: 8:00am – 4:00pm

    Sunday: Closed (our emergency number is 0449 276 684)

    Public Holidays: Closed

  • Do You Offer Removals Insurance?

    We hold certain insurances as professional removalists and are considered highly safe movers.

    As your furniture and items will be transported at your own risk, we do recommend you take out removals insurance.

    We suggest you read our removals insurance page for full details.

    Alternatively, call ZOOM Removals on 1300 788 164 for more information.

  • What if I Need to Cancel My Move?

    When you book with ZOOM Removals we reserve your spot.

    We understand that things change and you may need to change your moving date, or cancel altogether.

    We ask you be considerate. Cancelling an hour before your booked move means that team now have no work for that period we reserved for you.

    As such cancelling within 24 hours of your move will incur a $120 hour cancellation fee.

    We need at least 72 hours notice to cancel a move to refund the full $100 to your account.

  • I Have a Complaint, What Do I Do?

    Our teams are trained in customer service – our removalists work hard to please you and most disputes can be resolved on the spot during your relocation.

    In the unlikely event you are still unhappy with our service for any reason, please contact ZOOM Removals on 1300 788 164 as soon as possible so we discuss the situation personally.

  • What If It Is Raining, Can I Still Proceed With My Removal Service?

    You move will still go ahead.

    Our teams will cover your furniture from the elements and lay down protection over your floors and carpet at each location during the move.

  • What Time is Your First Move?

    7:30am start.

    Please contact ZOOM Removals on 1300 788 164 if you need to book an early morning move.

    Or visit our book a removalist page.

  • What Does ‘First Available’ Mean?

    Relocations booked later in the day have moves occurring before them and so may start a little earlier or later then booked.

    We book second moves of the day as ‘first available’ from 11:00am, and third moves of the day as ‘first available’ from 3:00pm.

    We estimate the times of each move to ensure you are given as accurate start times as possible – but things can happen outside of our control.

    Your booking will be fulfilled by the first available truck able to complete your move after the initial moves in the day.

  • Can You Give Me a Heads Up Call?

    Sure. Please request this at the time of booking.

  • Do You Charge Tolls?

    Getting to and from your locations we do not charge you tolls.

    If you direct us to use motorways (your removalists will discuss the route to the next premises on the day) we will add the toll charge at cost to the invoice.

    Remember, using tolls cuts down our travel time and will end up saving you money.

  • Do You Protect Our Furniture During a Relocation?

    Yes. We use a combination of professional felt pads and plastic protectors to cover your furniture no matter what we are moving.

    Should you wish to purchase more items to protect your belongings, head over to our packing materials page.

  • Do You Have Any Resources to Stay Organised for My Removals?

    Yes, we try to make everybody’s move as easy as possible by providing as many helpful resources and tools. Here is a short list to help you get started:

  • What Are Your Payment Terms?

    Payment is strictly COD (cash on delivery).

    We do not accept cheques under any circumstances so please do not ask.

    If you are paying in cash please ensure you have enough money on you on the day to settle your bill.

    For purchases up to $700 the credit card fee is $10 (Amex purchases incur a fee of $20 for any amount).

    Any purchase over $700 incurs a 1.5% surcharge.

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