Feedback

Yes, really, we’d like to know what you think of us. You won’t get that from the removalist cowboys. The moment they’ve dumped the last bit of your stuff in your home or office, they’ll be running back to the truck with their hands over their ears! Not us. We’re confident we do a good job or we wouldn’t be the leading removalists in Sydney with over 9000 completed moves. On top of that we are proud members of the reputable Australian Furniture Removalist Association (AFRA) But we would still like to hear what you think as your opinion matters to us. Oh, and we’re always wanting to be even better. So, if there’s anything you think we can improve, please let us know that too.

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Tips and Terms

You might say this is the nuts and bolts page to help protect your china and glass. The more informed you are about the move and the way we operate, the smoother everything will be come removal day. So for your interest and awareness please, have a read through our Handy Hints. Also, seriously think about our insurance options; and please do read the Terms and Conditions, nasty, boring things, but they protect all of us. Then there’s some important stuff about privacy. More specifically, that refers to your privacy and the lengths we go to protect it. And some more boring stuff about Website Terms of Use, but still worth reading.

If you’re still unsure about anything, please don’t hesitate to call us on 1300 157 448.

 

Handy Hints

Whether you’re moving a home or office, a bit of planning goes a long way to getting everything on its way to wherever it’s got to go. Your Professional Zoom consultant will work with you to make sure that planning fits with the size and complexity of your move, but we like to do all we can to make life easy. So here are some handy hints and time frames to help you get totally organised. You can completely rely on us to be organised at our end. So the more you can be at your end, the smoother everything will go. Happy hint reading and then look forward to a stress free move.

 

HANDY HINTS

See what other happy customers have said about our service.

 

Melissa Williams
Melissa Williams
23:25 15 Mar 19
Good communication. More expensive than other quotes and I felt that the drivers took a very long time to get from place to place - especially as I was driving the same trip in my car in about half the time 🤷‍♀️. However, the items were packed carefully, the communication was good. I would probably use Zoom again.read more
Gee Johnny
Gee Johnny
06:30 07 Mar 19
They were not the cheapest quote available but they were also not that much more costly, within a 10% range. They were very professional and very careful and I would recommend them to my friends and use them again. Arrived on time and were nice gentlemen and did the job without any fuss. Thank you, great service!read more
Kenny Wang
Kenny Wang
00:57 16 Feb 19
Zoom Removals were very professional, they took great care and they managed to stack an incredible amount of stuff into the truck making use of every nook and cranny. The two guys were strong, friendly, and very helpful. My brother used Zoom Removals last year and recommended them to me; it's now my turn to recommend Zoom Removals!!read more
Hazel Stephens
Hazel Stephens
06:19 12 Feb 19
Thank you so much for a seamless and (almost!) fun day moving house. The two removal men were friendly, incredibly helpful and professional. They took excellent care of all our possessions and worked amazingly hard on a hot day. I would definitely recommend this company.read more
gavina de luca
gavina de luca
01:05 12 Feb 19
We had a last minute drama with our first removalists, we called zoom and they were able to come out the next day! none of our furniture was damaged and there was very effective communications with drivers and booking team. We paid more than what we initially planned for but we had a positive experience.read more
Clara Tse
Clara Tse
23:06 11 Feb 19
This is our second time using Zoom Removalists to move house. Even though it was a terribly hot day in an even hotter apartment, our removalists tirelessly went up and down the stairs at our apartment block and handled both our furniture and possessions with care. Was very impressed by the way nothing was damaged and no boxes were lost!The move was speedy, though compared to the previous time we curiously didn't receive any paperwork, but I have no problems with their quality of service and would definitely use again.read more
elaine chan
elaine chan
00:06 06 Feb 19
I got a call 20 minutes before the 2 guys arrived. That is good.The move was smooth, they take care of the very heavy sideboard. I got a complimentary cling wrap to protect the sideboard.It took the 2 guys few minutes to work out the top is separate from bottom. It is a rather ancient sideboard so I do understand.There was a slight misunderstanding about the charge rate, lucky I Had a print out of what was agreed. It was sorted out very quickly.I would use Zoom againread more
Doug Warner
Doug Warner
09:48 01 Feb 19
The boys turned up as scheduled, we ran through what was required and they went about their work.They handled everything professionally, were very careful and courteous and and put everything where it was required.Thank you very much, it was a relief that the move went well and there were no damages or disappointments and the final price was within the ballpark of what was initially quoted.read more
Stephanie Lai
Stephanie Lai
20:01 26 Jan 19
I had Moey and another guy. The were SO good. Very thorough, careful and efficient. 6Tonne truck was packed so well right to the door. Thanks boys. Will definitely be using you again!read more
Ken Kamau
Ken Kamau
00:25 18 Jan 19
Great guys...Rafe and his team showed up on time and did a great job.. They maintained a great attitude despite the crazy heat...and were done sooner than we expected. I will definitely use them again.read more
Christopher Navin
Christopher Navin
23:06 04 Jan 19
Frank and Chris we're awesome. Super quick and efficient. Didn't leave a trail of mess and even helped me move BBQ boxes from the garage to the back deck (this wasn't part of the move request) highly recommend these boys ??read more
Joel Robbie
Joel Robbie
01:45 03 Jan 19
Frank and Chris from Zoom are lovely!! They were really careful with our stuff, really thorough with asking questions about what needed to go to our new place and where to unload. They were also very fast and efficient! Couldn’t recommend them more highly.read more

 

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